EDITOR’S LETTER
Pearly Prose…NOT
What happened to President Obama’s promise to kill corporate-speak? Back in 2007, he said, “When I take my chair in the Oval Office, one of my first orders of business will be to outlaw inane words and phrases…right-sizing, knowledge acquisition, unsiloing…words that dumb people use to sound smart.”
EMPTY WORDS
I love that he spoke those words. I don’t much care for the fact that they were just, well, words.
When it comes to the words we hear all too often, each of us probably has a few that affect us like proverbial nails on the chalkboard. (Yes, I know, if you’re under 30, you’ll just have to Google that.)
In optical, the word I’d most like to ban from our books is dispensary. Why? Because it sounds like you work in a pharmacy or sell medical marijuana.
You don’t go to all that trouble merchandising, selecting, displaying, and presenting to toss the impact down the drain by calling it a dispensary.
I don’t know about you, but there’s no way I’d pay $500 for frames in something called a dispensary.
BUSINESS-SPEAK
In general business—and in meetings you likely have at your location—almost everybody uses some business jargon that they’ve picked up and held onto. My least favorites?
Wheelhouse: Should be in a verse from “Ol’ Man River.”
Reach out: Only if you’re stretching or grabbing.
Empower: Could that be more condescending?
Right-sized: Nothing feels OK about being cut.
Learnings: What does this even mean?
What about you? Do you have words you absolutely hate that are commonly used in our business or others? If so, let us know (EyecareBizEditor@PentaVisionMedia.com). We’d love to share what’s on your “bad boy” list. And feel free to chime in with your feelings on “dispensary.”
{TREND WATCH}
E IS FOR…
Here are buzzwords that DO apply to customer engagement in the digital world. As a new Gartner Report and TheFutureOfCommerce.com note, “The only way to define engagement in the past was through transactions.” Now there’s…
CONTEXTUAL ENGAGEMENT
“It’s technology that helps marketers understand what consumer behaviors say about them.” You can, for example, send offers or “what’s new” messaging based on previous purchases.
EMOTIONAL ENGAGEMENT
“With the exception of aspiration brands, 99% of brand buying decisions stem from some unconscious emotional space.”
SOCIAL ENGAGEMENT
“It’s the litmus test of success. If I [a consumer] have a good experience with a brand, I…share it via social channels.”
BOTTOM LINE
“Engagement has little to do with the transaction and more to do with before and after.”
Stephanie K. De Long
Editorial Director