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Curating the Luxe Patient Journey

From concierge-level communication to editorial-inspired interiors, premium eyecare practices are redefining luxury through immersive, personalized experiences that turn routine appointments into lasting patient relationships.

By: Sheena Taff
Eyecare Business May 28, 2026
4 Topic Commentaries

Curating the Luxe Patient Journey

  • Lisa Allen, PhD

    Patient Experience and Service Excellence

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    Johns Hopkins Medicine

    Expectations help shape experience, and experience becomes a patient's reality. — verbatim from source

    Source
  • Jonathan Leighton, MD

    Gastroenterology

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    Mayo Clinic

    This reflects the dedication that our staff have to providing a great patient experience rooted in Mayo Clinic values. — verbatim from source

    Source
  • Lloyd B. Minor, MD

    Otolaryngology–Head & Neck Surgery (Neurotology)

    •

    Stanford University School of Medicine

    The new Stanford Hospital presents unprecedented opportunities to transform care, — verbatim from source

    Source
  • Lisa A. Cooper, MD, MPH

    General Internal Medicine; Health Equity

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    Johns Hopkins Medicine

    Improving the patient experience often boils down to improving communication, — verbatim from source

    Source