Artificial intelligence has long been a behind-the-scenes partner of technologies used in eyecare practices. However, it is quickly shifting from a passive processor to an active clinical and operational collaborator. As AI’s capabilities mature and become more accessible, ECPs can benefit from harnessing its potential to improve diagnostics, streamline operations, and enhance patient experiences.

EB connected with two professionals well versed in AI to gain insight into how the limitless technology can shape the future of eye care as we know it, and how ECPs can get on board:

→ David Kading, OD, FAAO, of Specialty Eye in Kirkland and Bellevue, WA

→ Frank Fawzi, CEO of IntelePeer, an agentic AI company

Clinical Care  

Although AI may still feel like new territory for some, it’s already embedded in the tools and systems ECPs use daily. “Many of the tools we use, including topographers and autorefractors, already rely on artificial intelligence or machine learning to some extent,” says Dr. Kading. But the function of AI is evolving. “For example, fundus photography and optical coherence tomography technology are now combined with visual algorithms that spot minute trends and risk factors for diseases. More than just imaging tools, these systems can point out anomalies and recommend regions for further clinical investigation—therefore becoming diagnostic partners.”

Fawzi emphasizes the potential of AI to help ECPs gain a deeper understanding of each patient. “AI can surface patterns or risks that might otherwise go unnoticed, making it easier to offer truly tailored care,” he explains. “It’s not about replacing the provider; it’s about giving them better tools to support their decisions and connect more meaningfully with the people they care for.” 

Operational Efficiency 

Automated appointment scheduling, reminders, and follow-ups reduce administrative burden and help minimize missed appointments—a persistent day-to-day frustration for many practices. This operational lift not only improves workflow but also addresses staffing shortages and growing patient demands without overextending existing teams.

“AI can assist staff by automating a variety of tasks like appointment management, reminders, cancellations, and visit confirmations, [as well as] updating patient information and correcting human errors,” says Fawzi. “Patients are more likely to trust AI here, since it’s helping with elements that don’t historically require a human touch for success.”

Practical Entry Points

Small, independent practices don’t need a massive investment to begin integrating AI into their workflow. The key is identifying operational bottlenecks and selecting AI-powered tools designed to address those specific issues.

“Start small,” says Dr. Kading, “with one technology that solves a real problem in your clinic.”

Tasks like social media content creation, patient education, and automated appointment reminders are ideal starting points. For example, “AI can generate customized handouts and simplify the explanation of complex conditions,” Dr. Kading shares.

Building AI Literacy for the Future

As AI becomes more embedded in the health care space, developing a foundational understanding of its capabilities, limitations, and ethical implications is increasingly important for ECPs.

“Being AI-literate is becoming increasingly crucial for professionals,” says Dr. Kading. He notes the growing availability of education—from accredited continuing education courses to free podcasts and webinars. “Knowing how artificial intelligence models operate—especially in fields like pattern recognition, diagnostics, and risk prediction—will enable ECPs to make wise decisions as these instruments become more common.”

Patient Experience + Access

AI doesn’t just have the potential to save time; it can help create a patient experience that feels smoother, more personal, and less rushed. “When things run more smoothly behind the scenes, patients feel it,” says Fawzi. “Appointments are easier, communication is clearer, and the whole process feels more connected.”

On a global scale, AI has the potential to dramatically expand access to quality eye care, especially in underserved regions. “Analyzing information from millions of patients helps us create more customized, successful treatments,” says Dr. Kading. “Even without a physician on-site, AI-powered diagnostic technologies can enable providers in underprivileged areas to scan for diseases, including diabetic retinopathy or glaucoma.”

Finding the Right Balance

Despite its capabilities, AI is no substitute for clinical expertise. Its greatest value lies in complementing—not replacing—the human element of care.

“Drawing from vast databases, artificial intelligence algorithms generate recommendations based on trends among hundreds or millions of patients. The secret, though, is that none of those patients are squarely in front of you at that moment,” says Dr. Kading. “The clinician’s contribution is vital in contextualizing AI-generated insights.”

As awareness grows and solutions become more integrated and user friendly, AI is set to become as indispensable to the modern exam lane as the phoropter or slit lamp. The most successful practices will be those that balance cutting-edge technology with empathy, experience, and the irreplaceable art of patient-centered care.