LAST WORD

The Selling Squad

One of the most effective ways to get—and keep—your customers is to have your team pleasant and prepared

A recent Small Business Association webinar on customer service points out the highlights of working with those who come into your shop. First impressions, they note, are the first step in good customer service. Getting started means starting with your employees.

82%
of consumers say the number-one factor that leads to a great customer service experience is having their issues resolved quickly. (LivePerson)

70%
of buying experiences are based on how the customer feels they are being treated. (McKinsey)