May 1, 2025

➤ Staff Hiring, Training + Retention
How to teach employees that product is only part of the conversation with top-tier customers.

Catering to Luxury Clientele

By Stephanie K. De Long

April 1, 2025

➤ Staff Hiring, Training + Retention
Assigning responsibilities and cross-training are key to making the most of your front desk.

Front-Desk Tasks + Training

By Stephanie K. De Long

March 1, 2025

Front-desk fodder: ECPs dish on qualities and qualifications to look for when filling this key position.

Staff Hiring, Training + Retention

By Stephanie K. De Long

January 1, 2025

Getting staff members prepped ahead of an industry trade show doesn’t have to be daunting. Here, EB shares how to get your team up to speed.

Staff Hiring, Training + Retention

By Stephanie K. De Long

November 1, 2024

What not to do when looking for and onboarding new staff

Staff Training, Hiring + Retention

By Stephanie K. De Long

October 1, 2024

Diverse communities require eyecare professionals who speak their language—literally.

Staff Hiring, Training + Retention

By Stephanie K. De Long

August 30, 2024

Tips and strategies for bringing new staffers up to speed.

Staff Hiring, Training + Retention

By Stephanie K. De Long

July 1, 2024

Weighing the benefits of hiring for personality versus prior experience

Staff Hiring, Training + Retention

By Stephanie K. De Long

June 1, 2024

A look at how eyecare practices are fusing at-home and in-office formats for staff.

Staff Hiring, Training + Retention

By Stephanie K. De Long

May 1, 2024

Sometimes it’s planned, but other times the concept simply evolves.

Staff Hiring, Training + Retention

By Stephanie K. De Long

March 1, 2024

A core value for retention in a successful office.

Staff Hiring, Training + Retention

By Stephanie K. De Long

January 16, 2024

Our employee retention roundup reveals how—and why—to retain workers in 2024.

Staff Hiring, Training + Retention

By Stephanie K. De Long

November 1, 2023

As staff expectations continue to rise, so do wellness offerings.

Staff Training, Hiring + Retention

By Stephanie DeLong

October 1, 2023

The Power of Positivity

Staff Training, Hiring + Retention

By Stephanie K. De Long

September 1, 2023

Revealing average salaries across the country + the inside line on staff compensation packages.

Staff Training, Hiring + Retention

By Stephanie K. De Long

July 1, 2023

Learn how to lean into mentoring to train and retain practice staff.

Staff Training, Hiring + Retention

By Stephanie K. De Long

May 1, 2023

Insider intel on teaching staff to promote and close high-end lens sales

Staff Training, Hiring + Retention

By Stephanie K. De Long

April 1, 2023

Cross-Training Is Critical

Staff Training, Hiring + Retention

By Stephanie K. De Long

March 1, 2023

Two pros share ways to keep 20-something employees in your practice—and dismiss the myths.

Staff Training, Hiring + Retention

By Stephanie K. De Long

January 1, 2023

The Compensation Quandary

Staff Training, Hiring + Retention

By Stephanie K. De Long

November 1, 2022

Three critical strategies for dealing with difficult patients and demanding customers.

Staff Training

By Stephanie K. De Long

September 1, 2022

Workers and job seekers have thrown down the gauntlet. They demand flexibility and a workplace culture that nurtures well-being and a sense of belonging.

Staff Training

By Denise Power

July 1, 2022

Social identity, culture, language, and customs define each patient who walks in the door. Is your staff equipped to serve a diverse clientele? Diana Canto-Sims, O.D., shares ways to create a welcoming multicultural environment, strengthen relationships, and build the practice.

Staff Training

By Denise Power

June 1, 2022

One ECP shares how to pull out all the stops for an annual kids’ week—including how to train staff to dial in the experience.

Staff Training

By Stephanie K. De Long

May 1, 2022

Training staff to deliver the ultimate in personal service

Staff Training

By Stephanie K. De Long

April 1, 2022

No longer a luxury, it’s now imperative.

Staff Training

By Stephanie K. De Long

March 1, 2022

Listening is only part of the all-important skill known as empathy. Here, two pros reveal how to put this trait into practice.

Staff Training

By Stephanie K. De Long

January 1, 2022

Harassment is a growing presence in the workplace. Here’s how to support + train your team in the face of a worsening environment.

Staff Training

By Stephanie K. De Long

November 1, 2021

Nothing short of immersion will suffice if you want to rise to the challenges of omnichannel retail. Staff who become well-versed with your website are the welcoming bridge across all channels.

Staff Training

By Denise Power

October 1, 2021

Ensure staff has adapted to the Covid-caused consumer metamorphosis with key tips from top human behavior specialist Colette Carlson.

Staff Training

By Kerri Ann DeCindis

September 1, 2021

You can’t talk training these days without addressing the elephant in the room—unfilled job openings.

Staff Training

By Stephanie K. De Long

July 1, 2021

Employers have a unique opportunity to tap into workers’ psyche to tease out what is needed to create an atmosphere of excellence, says “Powered By Happy” author Beth Thomas.

Staff Training

By Denise Power

June 1, 2021

Empathy Wins the Day

Staff Training

By Denise Power

May 1, 2021

EB’s exclusive Staff Training Virtual Focus Group Study unveils 2021’s key ECP training trends.

Staff Training

By Stephanie K. De Long

April 1, 2021

The 22-store Dr. Tavel Family Eye Care shares how to pave a successful path for your practice’s staff training with everything from Lessonly to vendor support.

Staff Training

By Stephanie K. De Long

March 1, 2021

One award-winning practice shares its defining strategy + 5 core values to help staff members work together to achieve the best business results.

Staff Training

By Stephanie K. De Long

January 1, 2021

Crossing the (Covid) Line

Staff Training

By Stephanie K. De Long

November 1, 2020

Today’s new reality is fundamentally changing the way you will train your staff for success. Here, two optical experts serve up 6 ideas to remake your staff training plan.

Staff Training

By Stephanie K. De Long

October 1, 2020

Love ’em or hate ’em, in today’s new normal, many practices, states, and localities require masks—here’s how 3 ECPs are handling noncompliance.

Staff Training

By Stephanie K. De Long

September 1, 2020

Training your employees for today’s new challenges is key to managing a complicated world—and difficult patients.

Staff Training

By Stephanie K. De Long

July 1, 2020

8 expert-served tips for training staff to treat tots in today’s tough environment

Staff Training

By Stephanie K. De Long

June 1, 2020

We reveal how to train staff to handle fearful patients and manage the myriad new office processes

Staff Training

By Stephanie K. De Long

May 1, 2020

In today’s new era, training is more important than ever before—as is giving your staff a retail-savvy edge as we enter eye care’s new normal.

Staff Training

By Stephanie K. De Long

April 1, 2020

2 experts share just how to train your staff effectively on today’s ever-evolving ophthalmic technologies

Staff Training

By Stephanie K. De Long

March 1, 2020

Got a problem employee? Here’s a step-by-step guide for when traditional training isn’t working.

Staff Training

By Stephanie K. De Long

January 1, 2020

Tee up a successful new year with a targeted staff training plan. Help is ahead with our sample calendar.

Staff Training

By Stephanie K. De Long